The PUBLICAN Perspective

‍Katy Moses, MD, KAM shares new feedback from >1,000 publicans and discusses the biggest challenges and opportunities with;

• Emma Gibbon, Owner, The Plough, Prestbury (Punch)
• Miranda Richardson, Duston Inns (Greene King)

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The PUB EMPLOYEE Perspective

‍Jo Lynch, Account Director, KAM reveals the current employee experience in pubs and discusses the implications with:‍

• Laura Cavendish, Group People Director, Punch
• ‍Steve Alton, CEO, BII‍
• Greg Sergeant, Customer Experience Manager, Star Pubs

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The PUB CUSTOMER Perspective

Katie Jenkins, Marketing Director, KAM will share the latest customer trends in conversation with;

• ‍Laurence Brown, Head of Insights, Stonegate‍
• Louise Fleming, Head of Guest & Retail Insights, Punch Pubs & Co
• Kiran Quinn, Group Marketing Director, Red Cat Hospitality

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The FUTURE Perspective

What's next for the British pub? Our panel shares their thoughts...

• Julie Jolly, Central Operations & Compliance Director, Greene King
• ‍William Lees-Jones, MD, JW Lees‍
• Andrew Turner, COO, St Austell